Manages the entire telecommunications infrastructure and its associated software, including VoIP, call management systems, voice mail, and conferencing systems under the direction of the WAN/Security Manager. Assists in developing long-term strategies and capacity planning for meeting future telecommunications hardware and software needs. Assists in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication systems appropriate use. Interacts with carriers, service providers and vendors in the design, ordering, implementation and maintenance of the enterprise voice infrastructure. Administers adds, moves, and change requests from end users as well as new line installations as required for Cisco Unified Communication Manager, UCCX, and Unity Connection Systems. Generates telecommunications usage and inventory reports as required. Interacts with technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware.