Answers incoming calls, meeting daily quotas. Screens orders received for price and potential errors. Enters faxed orders into computer system. Informs customer of prices, shipping date, anticipated delays, and any additional information needed by customer. Attempts to sell additional merchandise to customer. Sets up new customers or potential accounts into computer system after screening and obtaining proper documentation. Obtains sales tax number and method of payment from new customers. Writes up order form or enters data into computer, to determine total cost for customer. Computes price, discount, and shipping charges. Checks inventory and notifies Inventory Control Department of orders that would deplete stock. Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. Records or files copy of orders received according to expected delivery date. Receives calls and assists customers with any complaints. Confers with production, sales, shipping, or warehouse personnel to expedite or trace missing or delayed shipments.