Talks with customers by phone or in person and is responsible for the timely resolution of customer complaints or problems. Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Confers with production, sales, shipping, or warehouse personnel to expedite or trace missing or delayed shipments. Handles existing customer accounts and their sales orders. Answers incoming calls and enters orders into computer, to determine total cost for customer. Computes price, discount, and shipping charges. Screens orders received for price and potential errors. Assists in setting up customer accounts, processing credit applications, processing customer requests to change terms, and calling on past-due accounts. Sets up new customers or potential accounts into computer system after screening and obtaining proper documentation. Obtains any/all relevant information from new customers and works with the salesperson to create the customer profile. Informs customer of prices, shipping date, anticipated delays, and any additional information needed by customer. Attempts to sell additional merchandise to customer.