|QA DOCUMENT CONTROL/PRODUCT COMPLAINT SUPERVISOR|
Supervises personnel who log, investigate, and resolve customer complaints and who create, revise, maintain and file controlled documents. Ensures that the complaint resolution is accomplished according to established deadlines. Ensures trend analysis reports showing customer complaints are completed and sent to management according to established deadlines. Ensures formal reports for adverse event complaint response to regulatory authorities are completed according to regulatory time frames. Develops and/or assists with the development of SOPs around processes within the group and that concern the group’s documentation management efforts. Comprehends and performs Oracle functions including but not limited to: Specification Creation/Revision, investigation applications in Oracle (Lot Genealogy, Transaction Inquiry, Lot Sub/Lot, Results, Sample Creation, and Discoverer Reports).
Posted 11/26/14 (1 position) Full-time 1st shift
Bachelor’s degree (B.S.) from a four year college or technical school and minimum of five years’ experience in Quality Assurance or Quality Control, in the food, pharmaceutical, dietary supplement, or medical device industries or an equivalent combination of education and experience. Pre-employment testing required: drug screen, background check.