Manufacturer of Natural Products That Empower People to Live Healthier Lives
Nutrition for Optimal Wellness
Quality Positions

QA DOCUMENT CONTROL/PRODUCT COMPLAINT SUPERVISOR
 
Job Description:
Supervises personnel who log, investigate, and resolve customer complaints and who create, revise, maintain and file controlled documents.  Ensures that the complaint resolution is accomplished according to established deadlines. Ensures trend analysis reports showing customer complaints are completed and sent to management according to established deadlines.  Ensures formal reports for adverse event complaint response to regulatory authorities are completed according to regulatory time frames. Develops and/or assists with the development of SOPs around processes within the group and that concern the group’s documentation management efforts. Comprehends and performs Oracle functions including but not limited to: Specification Creation/Revision, investigation applications in Oracle (Lot Genealogy, Transaction Inquiry, Lot Sub/Lot, Results, Sample Creation, and Discoverer Reports).
 
Hours:
Posted 04/22/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor’s degree (B.S.) from a four year college or technical school and minimum of five years’ experience in Quality Assurance or Quality Control, in the food, pharmaceutical, dietary supplement, or medical device industries or an equivalent combination of education and experience. Pre-employment testing required:  drug screen, background check.

QA MANAGER
 
Job Description:
Creates and revised written justification for procedures in relation to cGMP compliance. Guides Operations and Quality Control departments in establishing Standard Operating Procedures for NOW manufacturing and laboratory processes that coincide with cGMP requirements and established white papers. Reviews internal audits for GMP compliance.  Develops, conducts and coordinates cGMP training. Supervises specification creation/revision for all NOW products and raw materials. Supervises product recalls and follows up on corrective action. Manages change control of Standard Operating Procedures. Oversees implementation of new and revised labels.
 
Hours:
Posted 1/23/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor's degree (B. A.) four-year college or university with major in a Science field (i.e. Chemistry, Biology); at least five years related experience in Quality Control or Quality Assurance in a GMP manufacturing facility; or equivalent combination of education and experience. Pre-employment testing required:  drug screen, background check.

QC INSPECTOR I
 
Job Description:
Performs raw material evaluation on all incoming shipments and obtains representative lot samples. Completes necessary documentation and Oracle entries. Reviews documentation for completeness and compliance with GMPs and SOPs. Does random in-process testing to verify operator’s results. Releases materials for use and reviews documentation for completeness. Communicates problems/out-of-specification issues to supervisor/lead and operations personnel. Assists supervisor/lead in conducting investigations.
 
Hours:
Posted 02/18/15   (1 position) Full-time   2nd shift    2:45 pm – 11:15 pm
Posted 04/29/15   (1 position) Full-time   2nd shift    2:45 pm – 11:15 pm
 
Qualifications:
High school diploma or GED and zero to two years related inspection experience. Must be able to lift 50#. Pre-employment testing required:  drug screen, physical, functional, background check.

SUPPLIER & CONTRACT MANUFACTURING QUALITY MANAGER
 
Job Description:
Supports the development, implementation, and continuous improvement of the supplier quality management systems at NHG.  The supplier quality manager will provide supplier guidance and direction to ensure industry standard food safety systems are implemented and effective.  In addition, the supplier quality manager will monitor and hold each supplier accountable to ensure compliance with all local, regional, and federal food safety regulatory requirements.
 
Hours:
Posted 02/03/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor's degree (B. A.) four-year college, advanced degree preferred, or university with major in a science field (i.e. Chemistry, Biology); at least ten years related experience in Quality Control or Quality Assurance in a GMP manufacturing facility; or equivalent combination of education and experience. Must be able to do 25% travel. Pre-employment testing required:  drug screen, background check.

QC ANALYTICAL LAB SUPERVISOR
 
Job Description:
Coordinates analytical laboratory testing. Performs analytical testing. Conducts and documents OOS investigations. Drafts new procedures and/or changes to SOP’s to keep current or improve cGMP status. Ensures conformance of all laboratory activities to appropriate cGMPs. Enforces compliance to regulatory, safety procedures and the Chemical Hygiene Plan. Develops, recommends, and implements systems, processes, activities, SOPs to improve quality of analytical results. Ensures that lab documents and lab data (paper and electronic) are properly classified, controlled, and stored. Performs analysis of samples as required. Provides training of analytical personnel on each new method and new equipment. Ensures that all lab instruments are functional and suitable through coordinating preventive maintenance, troubleshooting, appropriate calibration, instrument upgrades, etc.  Acts as liaison to vendors and outside laboratories regarding instrumental analysis/methods.
 
Hours:
Posted 03/03/15   (1 position) Full-time   1st shift
Posted 03/03/15   (1 position) Full-time   2nd shift
 
Qualifications:
Bachelor's degree (B.S.) or equivalent from four-year college or technical school in food science, chemistry, physics or related field, and a minimum of five years quality-related experience in a manufacturing environment or equivalent combination of education and experience. Pre-employment testing required:  drug screen, background check.

QA COORDINATOR
 
Job Description:
Provides the required technical support for NOW Private Label documentation.  This includes but is not limited to Certificate Of Analysis (COA) and Specification Sheet requests. Procures technical information for NOW Private Label requests, for both the Sales Reps and customers. Interfaces with customers as required. Interfaces with other internal departments as needed to complete the essential duties. Tracks the documentation, signoffs, and processes for custom formulas. Reviews and approves labels.  Verifies correctness of ingredients and claims on labels, ensures conformance to GMP and other statutory requirements, ensures conformance to trademark agreements, verifies accuracy and completeness of cautions and other label statements, and ensures labels are prepared in a timely manner. Maintains the paper and network files for customer labels and documents.
 
Hours:
Posted 03/02/15   (1 position) Full-time   1st shift
 
Qualifications:
High school degree or equivalent.  Minimum of one year experience in Quality Assurance or Quality Control, preferably in the pharmaceutical, nutritional, or medical device industries. Pre-employment testing required:  drug screen, background check.

QA CONTRACT MANUFACTURING & BUSINESS UNIT SUPPORT SUPERVISOR
 
Job Description:
Supervises the flow of workload coming into the QA Contract Manufacturing and & Business Unit Support Group.  This includes but is not limited to: interaction and agreement on Master Formulas, Specifications, Documentation Receipt and Availability, review of Master Manufacturing and Batch Production Records and Testing Method Agreements with Contract Manufacturers (CM).  In instances where NOW Foods is the CM, this includes managing NOW site audits and visits, quality agreements and interaction with customer QA and Sales.  Group members also are responsible for following up on quality issues. Supervises personnel who interact directly with the CM and those personnel who interact with customers of which NOW Food’s is the CM (Business Unit Support). Engages and assists in resolving higher level issues that may arise with CM products. As needed, accompanies group member on audits or site visit of CM if necessary and is involved in NOW Food’s audits by customers. Supervises the flow of requests by the International Group; follows up with those assigned the task and ensures timely completion. Ensures QA Contract Manufacturing and Business Unit Support personnel comply with safety and GMP requirements. Conducts cGMP and on-the-job training of department personnel. Drafts new procedures and/or changes to SOP’s to keep current or improve cGMP status. Ensures that contract manufacturer and private label documents (paper and electronic) are properly classified, controlled, and stored. Complies with safety and GMP requirements.
 
Hours:
Posted 04/29/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor’s degree (B.S.) from a four year college and a minimum of five years’ experience in Quality Assurance or Quality Control, in the food, pharmaceutical, dietary supplement, or medical device industry or an equivalent combination of education and experience.  Knowledge of GMPs required. Pre-employment testing required:  drug screen, background check.

QA ANALYTICAL SCIENTIST I
 
Job Description:
Performs required lab work and/or reference searches in analytical chemistry, chemistry and biochemistry to facilitate NOW product analyses and development. Develops identity, strength, and purity testing methods for both in-house and outside manufactured products to meet the qualitative and quantitative claim for active ingredients/strength markers. Including the technical transfer to QC Chemists. Adopts and applies official analytical methods (AOAC/USP) and other published methods to raw materials and finished products.  Troubleshoots and solves technical problems that occur during innovative analytical methods development. Obtains information about natural products and methods of their analytical determination procedures from sources such as scientific literature, conferences, seminars, and the Internet. Develops procedures for potential savings and efficiency in new and current testing methodologies. Provides various types of training (i.e. on methods, lab training, using different types of lab equipment). Complies with safety and GMP requirements.
 
Hours:
Posted 05/12/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor’s degree (B.S.) or equivalent from four-year college or technical school in laboratory science field, e.g. chemistry, biology, Biochemistry, or biomedical/nutritionally related science.  In addition, a minimum of five years industry laboratory experience including a minimum of one year method development  with HPLC, GC, ICP/MS, or LC/MS experience or equivalent combination of education and experience.  Must have excellent HPLC, GC, LC/MS, or ICP/MS skills.   A working knowledge of chemistry, biochemistry or biomedical sciences is required. Pre-employment testing required:  drug screen, background check.