Manufacturer of Natural Products That Empower People to Live Healthier Lives
Nutrition for Optimal Wellness
Quality Positions

QA DOCUMENT CONTROL/PRODUCT COMPLAINT SUPERVISOR
 
Job Description:
Supervises personnel who log, investigate, and resolve customer complaints and who create, revise, maintain and file controlled documents.  Ensures that the complaint resolution is accomplished according to established deadlines. Ensures trend analysis reports showing customer complaints are completed and sent to management according to established deadlines.  Ensures formal reports for adverse event complaint response to regulatory authorities are completed according to regulatory time frames. Develops and/or assists with the development of SOPs around processes within the group and that concern the group’s documentation management efforts. Comprehends and performs Oracle functions including but not limited to: Specification Creation/Revision, investigation applications in Oracle (Lot Genealogy, Transaction Inquiry, Lot Sub/Lot, Results, Sample Creation, and Discoverer Reports).
 
Hours:
Posted 04/22/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor’s degree (B.S.) from a four year college or technical school and minimum of five years’ experience in Quality Assurance or Quality Control, in the food, pharmaceutical, dietary supplement, or medical device industries or an equivalent combination of education and experience. Pre-employment testing required:  drug screen, background check.

QA MANAGER
 
Job Description:
Creates and revised written justification for procedures in relation to cGMP compliance. Guides Operations and Quality Control departments in establishing Standard Operating Procedures for NOW manufacturing and laboratory processes that coincide with cGMP requirements and established white papers. Reviews internal audits for GMP compliance.  Develops, conducts and coordinates cGMP training. Supervises specification creation/revision for all NOW products and raw materials. Supervises product recalls and follows up on corrective action. Manages change control of Standard Operating Procedures. Oversees implementation of new and revised labels.
 
Hours:
Posted 1/23/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor's degree (B. A.) four-year college or university with major in a Science field (i.e. Chemistry, Biology); at least five years related experience in Quality Control or Quality Assurance in a GMP manufacturing facility; or equivalent combination of education and experience. Pre-employment testing required:  drug screen, background check.

ANALYTICAL CHEMIST I
 
Job Description:
Prepares samples for instrumental analysis. Sets up HPLC and GC under guidance.  Perform data interpretation. Compares results to specifications.  Notifies supervisor/lead when result is out-of-specification. Processes and records data. Orders supplies. Dumps hazardous waste. Performs housekeeping duties. Uses the following types of instruments - FTIR, FT-NIR, HPLC, GC, ICP/MS, pH meter, auto titrators, balances. Assists in inspection as needed. Complies with safety and GMP requirements.
 
Hours:
Posted 06/02/15   (1 position) Full-time   2nd shift
 
Qualifications:
Bachelor’s degree (B.S.) or equivalent from four-year college or technical school in laboratory science field (i.e. chemistry, biology, etc.)  Familiarity with general laboratory equipment and basic computer skills are necessary. Pre-employment testing required: drug screen, physical, functional, background check.

QA CONTRACT MANUFACTURING SPECIALIST
 
Job Description:
Sends out and tracks vendor questionnaires for compliance to cGMPs and company requirements. Creates, reviews and approves master formulas and provides to contract manufacturers for review and sign off. Reviews and updates NOW bulk product specifications. Works with current and new contract manufacturers to ensure product is being made to NOW specifications. Works with NOW QA labeling to ensure that label claims match master formulas and are being met. Follows up on test results for QC special requests to ensure that they are being reported and the information is conveyed to NOW purchasing group and contract manufacturers. Maintains the paper and network files for contract manufactured products. Provides bulk and finished product specifications to contract manufacturers for review and sign off. Reviews and approves each master manufacturing record for each product produced by contract manufacturers. Performs batch record review and approval based on specifications and regulatory requirements. Reviews and approves processing deviations. Acts as a quality representative to contract manufacturing and contract packaging organizations. Communicates and tracks non-conformances to contract partners and monitors corrective actions for effectiveness. Contacts partner liaison including (but not limited to) customer notification for deviations, change controls; assists with answering any questions; reviewing certificate of analysis for batches, and overall compliance. Coordinates and assists in evaluating contract manufacturers for vendor management program. Evaluates and approves quality deviations and associated CAPAs. Evaluates and approves change controls. Writes/revises standard operating procedures, forms, and controlled documents. Performs customer complaint investigations in conjunction with contract partners. Conducts root cause analysis sessions in order to facilitate and initiate corrective and preventative actions with contract manufacturers. Assists in training of new employees. Communicates with contract customer regarding closure of investigations and batch release status; resolves questions regarding batch record documentation. Complies with safety and GMP requirements.
 
Hours:
Posted 05/21/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor's degree required; science or engineering or related discipline preferred.  A minimum of three years’ experience in Quality Assurance or Quality Control within an FDA/GMP environment is required.  A basic level of chemistry and stoichiometry is required. Experience in leading, conducting, executing, and documenting investigations (non-conformance, corrective and preventive action, complaint, or related) is preferred. Pre-employment testing required: drug screen, physical, functional, background check.

QC ANALYTICAL LAB SUPERVISOR
 
Job Description:
Coordinates analytical laboratory testing. Performs analytical testing. Conducts and documents OOS investigations. Drafts new procedures and/or changes to SOP’s to keep current or improve cGMP status. Ensures conformance of all laboratory activities to appropriate cGMPs. Enforces compliance to regulatory, safety procedures and the Chemical Hygiene Plan. Develops, recommends, and implements systems, processes, activities, SOPs to improve quality of analytical results. Ensures that lab documents and lab data (paper and electronic) are properly classified, controlled, and stored. Performs analysis of samples as required. Provides training of analytical personnel on each new method and new equipment. Ensures that all lab instruments are functional and suitable through coordinating preventive maintenance, troubleshooting, appropriate calibration, instrument upgrades, etc.  Acts as liaison to vendors and outside laboratories regarding instrumental analysis/methods.
 
Hours:
Posted 03/03/15   (1 position) Full-time   1st shift
Posted 03/03/15   (1 position) Full-time   2nd shift
 
Qualifications:
Bachelor's degree (B.S.) or equivalent from four-year college or technical school in food science, chemistry, physics or related field, and a minimum of five years quality-related experience in a manufacturing environment or equivalent combination of education and experience. Pre-employment testing required:  drug screen, background check.

QA COORDINATOR
 
Job Description:
Provides the required technical support for NOW Private Label documentation.  This includes but is not limited to Certificate Of Analysis (COA) and Specification Sheet requests. Procures technical information for NOW Private Label requests, for both the Sales Reps and customers. Interfaces with customers as required. Interfaces with other internal departments as needed to complete the essential duties. Tracks the documentation, signoffs, and processes for custom formulas. Reviews and approves labels.  Verifies correctness of ingredients and claims on labels, ensures conformance to GMP and other statutory requirements, ensures conformance to trademark agreements, verifies accuracy and completeness of cautions and other label statements, and ensures labels are prepared in a timely manner. Maintains the paper and network files for customer labels and documents.
 
Hours:
Posted 03/02/15   (1 position) Full-time   1st shift
 
Qualifications:
High school degree or equivalent.  Minimum of one year experience in Quality Assurance or Quality Control, preferably in the pharmaceutical, nutritional, or medical device industries. Pre-employment testing required:  drug screen, background check.

QA NON-GMO AND ORGANIC SPECIALIST
 
Job Description:
Assists in the development of a non-GMO plan for products. Coordinates implementation of non-GMO plan between R&D, Quality, Purchasing and Marketing. Manages and coordinates the non-GMO project plan – tracks, reports, communicates, addresses issues, keeps project moving on schedule. Obtains non-GMO certifications for products. Contacts vendors to obtain non-GMO documentation. Ensures label is submitted to certifier, if applicable, and accurately reflects the non-GMO status of the product. Coordinates testing requirements for applicable products according to the non-GMO standard. Assists with annual non-GMO and Organic certification audit and completion of resulting corrective actions. Maintains current organic certificates from suppliers. Ensures adherence to compliance according to organic regulations at NOW Food’s mfg facilities. Manages Organic documentation (submission of new products, additions of products for international/Canada) for organic products and ingredients. Ensures labels are submitted to organic certifier and accurately reflects the organic status of the product. Complies with all safety and GMP requirements.
 
Hours:
Posted 05/21/15   (1 position) Full-time   1st shift
 
Qualifications:
Bachelor's degree in science from a four year college or university.  A minimum of three years’ experience in quality assurance functions. Preferred experience in quality assurance at a food or dietary supplement company working with non-GMO and/or organic certified products. Pre-employment testing required: drug screen, physical, functional, background check.

QA ANALYTICAL SCIENTIST III
 
Job Description:
Coordinates and/or performs required lab work and/or reference searches in analytical chemistry, chemistry and biochemistry to facilitate NOW product analyses and development. Develops testing methods (i.e. identity, strength, contaminants, adulterations and purity) for both materials and products to meet the qualitative and quantitative claim for active ingredients/strength markers. Provides training and executes method transfers to QC labs. Verifies, adopts and applies official analytical methods (i.e. AOAC, USP) and other published methods to raw materials and finished products.  Troubleshoots and solves technical problems that occur during innovative analytical methods development and regular QC testing. Develops procedures for separating and isolating active components, and/or strength markers to be used in innovative analytical methods to be used as reference standards. Obtains information about natural products and methods of their analytical determination procedures from sources such as scientific literature, conferences, seminars, and the Internet. Develops procedures for potential savings and efficiency in new and current testing methodologies. Complies with safety and GMP requirements. Ph.D. in laboratory science field, e.g. chemistry, biology, biochemistry, or biomedical/nutritionally related science.
 
Hours:
Posted 06/02/15   (1 position) Full-time   1st shift
 
Qualifications:
In addition, a minimum of five years industry laboratory experience including a minimum of one year method development with HPLC, LC/MS, GC, GC/MS and/or ICP/MS experience. Or a Masters’ degree (B.S.) laboratory science field, e.g. chemistry, biology, Biochemistry, or biomedical/nutritionally related science. In addition, a minimum of ten years industry laboratory experience including a minimum of five years method development with HPLC, LC/MS, GC, GC/MS and/or ICP/MS experience. Pre-employment testing required: drug screen, physical, functional, background check.

QC LAB TECHNICIAN I
 
Job Description:
Tests and inspects in-process materials, finished products, raw materials, and other laboratory samples with guidance when needed from shift supervisor or QC Leads. Tests materials as assigned by priority listing provided daily by QC management. Records and compares results to specifications.  Notifies supervisor/lead when result is out-of specification. Operates the following types of equipment - pH meter, FTIR, NIR, BIOSYS, HPLC, GC, disintegration apparatus, moisture analyzer, automatic hardness tester, density tester, general laboratory glassware, viscometer, refractometer, Polari meter, electronic balance. Conducts routine microbiological analyses. Assists in inspection as needed. Complies with safety and GMP requirements.
 
Hours:
Posted 06/02/15   (1 position) Full-time   2nd shift    2:45 pm – 11:15 pm
 
Qualifications:
High school equivalency with less than two years experience in an inspection/laboratory setting.  Familiarity with general laboratory procedures preferred.  Basic computer skills preferred but a willingness to learn them will suffice. Must be able to lift 50#. Pre-employment testing required:  drug screen, physical, functional, background check.

QC STABILITY COORDINATOR
 
Job Description:
Request samples needed to conduct stability studies. Responsible for all sample and retention inventories, accountability, inspection and destruction. Distribute, collect, and compile all analytical data associated with stability samples. Plan and administer stability studies, and enter stability data into the site LIMS. Track and monitor completion of test results, and trend data. Facilitate communication and interaction with QC management and staff to ensure on-time testing of samples in order to minimize turn-around times. Maintain stability chambers and rooms at specified temperature and humidity. Maintain the stability storage areas in a GMP inspection ready state. Perform routine maintenance of stability equipment. Organize and maintain files for stability records and data. Perform general duties such as making copies, typing reports, entering data into spreadsheets and databases, and compiling documentation. Complies with all safety and GMP requirements.
 
Hours:
Posted 06/02/15   (1 position) Full-time   1st shift
 
Qualifications:
BS/BA degree in the biological or chemical sciences. Experience with an electronic laboratory management system (LIMS) is desired. Experience in the administration of stability studies desired. Strong computer and software application skills required; including LIMS. Knowledge and application of cGMP regulations. Pre-employment testing required: drug screen, physical, functional, background check.

R&D SPECIALIST II
 
Job Description:
Provides the required technical support for R & D documentation. Procures technical information for NOW’s specification sheets. Completes, verifies accuracy, and maintains raw material, WIP and finished product specifications. Analyzes and provides effective solutions for chemistry-related issues. Addresses chemistry-related issues.  Identifies tests, sends samples to labs for analysis, interprets results, and reviews and investigates manufacturing procedures and chemical literature. Revises labels.  Determines supplement or nutritional panel information, verifies correctness of ingredients and claims on labels, ensures conformance to GMP and other statutory requirements, verifies accuracy and completeness of cautions and other label statements, and ensures labels are prepared in a timely manner. Complies with safety and GMP requirements.
 
Hours:
Posted 06/02/15   (1 position) Full-time   2nd shift
 
Qualifications:
Bachelor's degree (B. A.) in Chemistry or science from four-year college or university and a minimum of five years experience in Quality Assurance or Quality Control, preferably in the pharmaceutical or medical device industries. Working knowledge of Chemistry is preferred. Pre-employment testing required: drug screen, physical, functional, background check.

MICROBIOLOGIST I
 
Job Description:
Conducts routine microbiological analyses under guidance of Lead Microbiologist. Tests materials as assigned by priority listing provided daily by QC management. Records and evaluates data and documentation for completeness. Operates the following types of equipment - pH meter, autoclave, incubators, Soleris, colony counter, microscope. Independently sets up and tests products as written. Complies with safety and GMP requirements.
 
Hours:
Posted 06/10/15   (1 position) Full-time   3rd shift
 
Qualifications:
Associate’s degree or equivalent from two-year college or technical school in Food Science, Biology, Chemistry or related field, and zero to one year hands-on microbiology lab experience.  Familiarity with general laboratory procedures, instrumentation, and strong computer skills are preferred. Pre-employment testing required: drug screen, physical, functional, background check.